Refund Policy

**Refund Policy**

 

Thank you for shopping at French Epicure. We appreciate your business and want you to be completely satisfied with your purchase. Please read our refund policy carefully to understand our guidelines for refunds.

 

**1. Refund Eligibility:**

   - We offer refunds on products that are defective or damaged with company approval only. To be eligible for a refund, you must notify us of the issue within 3 business days of receiving the product and send us an email with picture of any defects. 

 

**2. How to Request a Refund:**

   - To request a refund, please contact our customer support team at Frenchepicure2023@gmail.com within the specified refund eligibility period. Provide your order number, a description of the issue, and any relevant photos or documentation.

 

**3. Refund Process:**

   - Once your refund request is received and approved, we will initiate a refund to your original method of payment. Please allow 9 business days for the refund to be processed and reflected in your account.

 

**4. Non-Refundable Items:**

   - Certain items are non-refundable, including gift cards and downloadable products.

 

**5. Return Shipping:**

   - If you are instructed to return the product, you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

**6. Late or Missing Refunds:**

   - If you haven’t received a refund within the specified timeframe, please first check your bank account or credit card statement. If the refund is still not processed, contact your payment provider as it may take some time before your refund is officially posted.

 

**7. Contact Us:**

   - If you have any questions about our refund policy or need assistance with a refund, please contact us at Frenchepicure2023@gmail.com